Live Chat
  • One stop service: solve all your problems.
  • Order Tracking and Shipping Notification
  • More campaigns, more discounts.
  • Need help before making an order?
  • Chat with us in real-time.
  • For aftersale issues, just submit a ticket. We will reply within 24 hours.
  • Multi-language service
  • 24/7 support available
Hi! Log Out Log In SIGN UP
Home > How To > Alfawise E202 smart lock FAQ
Home appliances markdowns sale
Alfawise E202 smart lock FAQ

Alfawise E202 smart lock FAQ

By  Niki Jones 2019-01-10 9995 0

The smart lock has many powerful functions: five ways to unlock, weatherproof function, and emergency charging and power-saving, so you don't need to worry about being locked outside. Besides, you also can view the access logs in the App for detailed information about who has opened your door, at what times, and how they get. Today, let's talk about common problems and solutions encountered when buying and using the smart lock.


Alfawise E202 smart lock features / specs

It supports 5 kinds of unlocking mode: fingerprint, RFID card, password, APP, mechanical key.
It is suitable for 40-100mm thick wooden or steel doors. The lock type number is 5052, and the peripheral size is 76*118 mm. If the lock body is not 5052 before, it is necessary to refer to the size of the lock body and the hole opening drawing for re-drilling, and confirm that the size of the door lock panel can cover the original hole position.

A. Confirm the thickness of the door:

Please confirm whether your door is made of wood or steel with a thickness between 40-100mm

B. Confirm the size of the lock:

Please confirm the size of the previously installed door lock and lock body. If the size is different, please confirm that the E202 door lock panel can cover the previous hole position, and it can be installed after re-drilling.

C. Confirm the opening direction of your door: please confirm whether your door is opened to the left or the right. The left-handed lock is different from the right-handed lock.This lock has two types,respectively are "left-handed" and "right-handed", pay attention not to buy the wrong one.

Alfawise E202 intelligent door lock is made of aluminum alloy.
AA batteries are used for power supply (the product does not have the battery), and the standby time is 20000 hours. It can be used for more than 1 year if it is unlocked 10 times a day.
Low power alarm is supported. When the voltage is too low, the lock will automatically alarm. After the alarm, the lock can be opened for 50 times,please replace the battery in time.If the battery is exhausted, it can also be connected to the mobile power supply via the USB interface at the lower part of the door lock for emergency power supply. The battery needs to be replaced immediately after the lock is unlocked.
Operating temperature range - 25 ~55 degree.C.
Alfawise E202 smart lock support virtual password, that is, when the owner is next to someone, in order to prevent the door password is leaked, before and after the password can casually input some random code, as long as the middle of the continuous password number is right to open the lock.
The APP is "Tuya Smart". The APP supports 10 languages including English, Spanish, French, German, Arabic, Japanese, Italian, Russian, Chinese and traditional Chinese.
Direction can be adjusted, please adjust the lock tongue direction according to the copy icon.
English is the only language available now and can be added later.
You can use fingerprints, you can use passwords and CARDS.
At most, you can set up 3 administrators.
The Alfawise E202 smart locks can support up to 100 users.
Yes, just reset the door lock and cancel the battery cover behind the lock. There is a reset key in the battery box. Long press the reset key for more than 3 seconds to delete the administrator and initialize it to the factory state.

Support, remote unlocking has two ways:

A. APP generates dynamic password to unlock. Dynamic password can be generated in the APP and provided to visitors to unlock.

B. Click the APP to open the lock remotely. When the guest comes to visit, you can ask the guest to input "4" + "#" on the door lock. At this time, as long as the mobile phone is connected to the Internet, the APP lock interface will appear "click remote door opening", and click to open the lock.

A. After typing the dynamic password, press "#" again to make it valid.

B. The effective duration of the dynamic password is 5S after it is generated, and it will be invalid after 5S. If it fails, it needs to be generated again. Dynamic passwords also support virtual passwords.

Yes, there is a door-opening log in the APP, and you can edit the name of the user.
Yes, if the password is wrong for more than 5 times, the E202 lock will be locked automatically and will be released in 3 minutes.
There are two types of alarms: A. Enter the password 5 times of alarm; B. Low power alarm.

Alfawise E202 smart lock troubleshooting

Long press "*" button, according to the language broadcast "please add administrator", input fingerprint 3 times, can complete the administrator Settings.
Long press the "*" button, according to the language broadcast "please verify the administrator", after verifying the administrator, according to the broadcast prompt to add users, you can use fingerprint, password, and card.
Long press "*" button, according to the language broadcast "please verify administrator", after verifying administrator, prompt "please add user", then long press "*" button, switch to delete user mode, then according to the voice prompt, press "1" to delete fingerprint user, press "2" to delete password user, press "3" to delete card user, press "4" to delete all users.

First complete the punching according to the requirements of the door lock punching diagram, and then complete the lock installation according to the following three steps:

A. Install the lock body. First, please confirm the direction of the lock tongue, confirm and adjust the direction of the lock tongue according to the direction of the door is closed, then load it into the door and lock the screw.

B. Install the front panel of the lock. Product packaging box contains different lengths of square steel and connecting column, according to the thickness of the door to choose different lengths of square steel and connecting column, inserted into the front panel of the lock, then cover inside the door.

C. Install the back panel of the lock. The installation can be accomplished by processing anti-lock cutting according to the thickness of the door and connecting the row line of the front panel to the back panel, connecting the square steel and anti-lock cutting, and locking up the two setscrews. Note: there is a screw position inside the battery cover box.

A. First connect the mobile phone to the WIFI at home, open the "Tuya Smart" App, click "+" in the upper right corner, then click "All devices" and select " Lock".

B. Touch the lock keyboard and continuously input "3" + "#". After verifying the administrator, the "8" key flashes, which means entering the distribution network mode.

C. According to the APP prompt, enter the WIFI password to complete the task of adding connection.

Note: In APP "All devices", select " Lock" instead of "Smart lock" (Here " Lock" is WIFI lock and "Smart lock" is ZigBee lock).

The card is lost and you can delete the user. Even if someone finds the card after deletion, the door cannot be unlocked.

Wrap up


For Gearbest customers: If you've purchased Alfawise E202 Smart Lock from us and still have problem after using the firmware, please do not hesitate to get in touch with us. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible. We are always happy to help.


 You may also want to read:
Xiaomi Mijia smart door lock review: a good-value lock with high security and sensitivity
Mijia intelligent remote control lock: lock and unlock your drawers remotely for $25.99
Xiaomi AI 720P IR night vision video doorbell review: a smart guarder to make your home safer


Gearbest mobile phone clearance sale

Related Products

Prev article:Four tips for the Huawei P20 and P20 Pro

Next article:How to send a scheduled SMS and email on Android, Xiaomi, Samsung and iOS?

You Might Also Like:

Xiaomi Mi 8 4G phablet global version FAQ
2018-12-19 By Steve Lowry
Xiaomi Body Fat Scale  FAQ
2018-12-21 By Niki Jones
UMIDIGI 4G Android smartphone FAQ
2018-12-25 By Steve Lowry