TERMS & CONDITIONS

GEARBEST (HONGKONG), Ltd ("GearBest", "We" and/ or "US") sells products to you when shop at the website GearBest (the "Website") subject to the terms and conditions set out on this page. Please read these terms and conditions carefully before using the Website.

User Account

For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.

In accordance with Customs regulations customers must provide valid and accurate data. All consignee names, address and payers name should be valid. In certain countries the consignee may have to submit their ID or passport to clear the package or for payment verification purpose. Customers are solely responsible for the accuracy of data that they provide to GearBest. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, GearBest will not be held responsible and will not offer any compensation in such cases.

GearBest will always comply with the law, and we kindly remind users to do the same. As the importer customers are responsible to comply with all laws and regulations in their own countries. Please refer to our privacy policy for more information.

Ordering

Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur GearBest cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Given the popularity and/or supply constraints of some of our products, GearBest may have to limit the number of products available for purchase. GearBest reserves the right to change quantities available for purchase at any time, even after you place an order.

Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

Order Cancelation

Customers can cancel their order at any time prior to shipping; please contact our Support Center. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Returns policy comes into effect.

Shipping and Delivery

Shipping times displayed on GearBest refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond GearBest's control once it leaves our facilities, we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. GearBest cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.

For a smooth delivery and peace of mind, we strongly recommend that customers purchase shipping insurance during the checkout. In the event that your package has a shipping issue, GearBest will send you a replacement package free of charge. If the item is no longer in stock, we will offer you a refund option.

Any orders that do not have shipping insurance will not be the responsibility of GearBest and the customer takes full liability for their package during the shipping process.

There may be occasions when GearBest confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, GearBest will contact customers and offer to cancel the order and refund the purchase cost in full.

We try to make the delivery process as simple as possible and we are able to send your order either to your home or to your work place. We can ship to PO Boxes via all shipping methods, except for expedited shipping methods, as signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.

Customers are responsible for providing complete and accurate shipping addresses. GearBest cannot make changes to your shipping address once a package has been shipped, and GearBest is not liable for packages lost due to incomplete or inaccurate addresses.

GearBest cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. We can also not be held responsible for any import tax that may occur and it is the customers sole responsibility to pay this fee, if any. Kindly note that shipping insurance does not cover any customs issues, including but not limited to, goods being destroyed or confiscated due to their illegal status in any given destination country.

Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.

All orders reported as "delivered" by shipping companies are considered delivered. GearBest cannot be made liable of non-delivery in this case.

If a delivery fails for any reason and the address sent to was the correct address as provided by the customer, GearBest cannot be held liable if a package is returned.

Whatever the customer orders is what we ship. We cannot be held liable for the customer receiving the wrong item if they placed the wrong order.

All non-receipt of orders must be reported within 3 months from the date we ship the item to you. This applies for flat rate shipping, priority mail and standard shipping methods. All expedited delivery issues must also be reported within 3 months from the shipment date. After this time we will no longer be able to investigate and no compensation will be offered. Please note that this policy does not apply to packages sent via expedited shipping methods that are shown as delivered on the shipping company's tracking website.

Exchange and Returns

Herein below you can see our exchange and returns policy. For further information as to our exchange and returns policy, procedures and limitations, please visit Customers Service/ Warranty and Returns.

* Right of Cancellation

Unless one of the exceptions listed below applies, you can cancel the order within fourteen (14) days from the day on which you or a third party indicated by you (other than the carrier) receives the goods. You will not need to provide any reasons and will not pay any penalties when you decide to cancel the order within such period. To meet the deadline, it is sufficient for you to send your communication before the 14 days’ cancel period has expired. You must inform us of your decision to cancel the order. Please follow our cancelation process below:

Canceling an unshipped order

If your order is processing and has not been shipped please contact us via our Support Centre here stating your order number and cancelation request either on the Live Chat or via the ticket system. You may also download this form and send it as an attachment via the ticket system here. We may ask the reason for cancelation for internal purposes (i.e.Service review).

Canceling an in transit or delivered order

You may submit your request according to the instructions and forms available on our Support Center or using this form. You must first contact us and be in receipt of a return merchandise authorization (RMA) number before sending any item back. Any product returned without a RMA number will not be refunded.

We will reimburse without undue delay all payments received from you for the goods purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us. The reimbursement will be carried out no later than 14 days from either the day on which we receive the goods back or, if earlier, the day on which you supply evidence of having sent the goods back.

We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, We will not impose any fee as a result of such reimbursement.

Note that you must send back the goods following the instructions on our Support Centre no later than 14 days from the day on which you communicate your decision to cancel the order. You will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).

For additional information on the scope, content and instructions for the exercise, please contact our Customer Service.

Exceptions to the Right of Cancellation

The right of cancellation does not apply to:

* the supply of goods made to your specifications or clearly personalized;

* the supply of goods which may deteriorate or expire rapidly;

* the delivery of products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;

* the delivery of sealed audio or video recordings or of sealed software if unsealed by you after delivery.

* Incorrect/Damaged Goods: legal guarantee and additional guarantees

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately. In such cases the guarantee provided by the applicable laws will fully apply.

Additionally, without prejudice to your rights as provided in the laws, GearBest provides you with the following voluntary returns guarantees:

- 30 Day Dead on Arrival (DOA) Guarantee

If your item arrives damaged or is not working, within 30 days from the day on which you receive the product you may reject it or request a replacement. After returning the product, we can send you a new item free of charge (we will reimburse you the return shipping cost) or you can choose to receive a full refund.

-30 Day Unconditional Refund Guarantee for Unopened & Unused Items

If for whatever reason you do not want your item within 30 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customers responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.

- 45 Days Money Back Guarantee

If the product is faulty, within 45 days from the day on which you receive the product you may reject it and treat the contract as at an end. You will need to return the good and We will refund you accordingly (return shipping fees shall be paid by the customer).

Refund process will take approximately 5 to 14 days once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.

You must first contact us and be in receipt of a return merchandise authorization (RMA) number before sending any item back. Any product returned without a RMA number will not be refunded.

The money back guarantee does not cover volume/wholesale and customized orders.

Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.

By default, the refund amount cannot exceed the original order amount paid to GearBest. GearBest is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by GearBest.

GearBest and/or the seller will act in accordance with the warranty as provided by the platform when and only when damage is in connection with the products valid and confirmed manufacturing defects. GearBest and/or the seller will not be held liable for any damages resulting from customers improper use, personal negligence,and other reasons that do not attribute to product defects.

Non-Returnable

Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.

Product Descriptions

While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on GearBest that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.

Storage of Contracts and Access

Every contract will be stored for a period of three (3) years from the placement of the order. Customers can access their contracts, as well as the T&C in force at the time, during such term.

Prices

Prices and availability of items are subject to change without notice. The prices do not include V.A.T, import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.

Privacy Notice

GearBest respects customer privacy. Please read about our privacy policy here: https://uk.gearbest.com/about/privacy-policy.

Customer Conduct

Although GearBest will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly fashion, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.

Unacceptable behavior directed towards Customer Service staff or GearBest may, for example, include any of the following:

Aggressive, abusive and threatening behavior. Examples include: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.

Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.

Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time lines, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures.

Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.

Excessive number of complaints compared to the total purchase value history.

For such behavior, complainants may be advised and formally notified of the following:

Their language is considered offensive, abusive, threatening, and wholly unacceptable.

They must refrain from using such language, intimidation, and threats.

There will be no further exchange of correspondence on the matter if they persist with this behavior.

GearBest reserves the right to no longer accept orders from the customer in the future without further notice.

Note: Live Chat and telephone services are exclusively presale channels. We do not resolve after sales complaints over Live Chat or via phone. For the after sales issues please contact us and submit a ticket.

Conditions of Use

Copyrights

All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by GearBest and are protected by international copyright laws.

License and Site Access

GearBest grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from GearBest.

GearBest Marketing Correspondence

Following initial registration, and provided they grant their consent, customers are added to our mailing list featuring special deals, coupons and promotions. This allows our customers to take advantage of exclusive discounts. All customers can choose to unsubscribe from our marketing emails at any time by clicking on the link at the email footer.