How to Check My GB Wallet?

Step 1 Log in your GB account
Step 2 Click “My Account”
Step 3 Click “My GB Wallet” in “My Account”

How to Set / Reset My GB Wallet Password?

Scenario 1- Set / Reset My GB Wallet Password on Account Management

To ensure wallet safety, please set up a secure password before using .

  • Step 1 Find “My GB Wallet” in “My Account”
  • Step 2 Click “Account management”and then click“Set up Transaction Password”
    An e-mail will be sent to your registered e-mail address.
  • Step 3 Check your registered e-mail box for verification e-mail
    Find the link in the e-mail sent to you and click, then you will be directed to our website for setting up your password.
  • Step 4 Set Wallet Password
    Your password must contain 6-10 characters and include either 2 type of the following: letters, numbers, and special characters (e.g. >, @).
  • Step 5 Success!
    The password has been set and should be kept in mind for future use.

Scenario 2 - Set My GB Wallet Password on the Checkout Page

You are also available to request for changing your wallet password on Checkout page.

  • Step 1 Click “Set your Wallet password”/ “Forgot Wallet password”
    An e-mail will be sent to your registered e-mail address.
  • Step 2 Check your registered e-mail box for verification e-mail
    Find the link in the e-mail sent to you and click, then you will be directed to our website for setting up your password.
  • Step 3 Set your Wallet password
    Your password must contain 6-10 characters and include either 2 of the following: letters, numbers, and special characters (e.g. >, @).
  • Step 4 Success!
    The password has been set and should be kept in mind for future use.
Notes:
Haven’t received the verification e-mail?
Please try again to click “Set up Wallet password/Reset Wallet password” after 1 minute.
Make sure that you are logging into the correct registered e-mail account.
For the situation in which you can’t find the verification e-mail, please check bulk or junk e-mail folder or contact Customer Service for help.

How to Use My GB Wallet?

Scenario 1 - Make a purchase for less than or equal to the available GB Wallet balance

  • Step 1 Add product(s) to Shopping Cart
  • Step 2 Proceed to check out
  • Step 3 Place Your Order
  • Step 4 Use the available balance
  • Step 5 Enter your Wallet Password
  • Step 6 Click “Pay”
  • Step 7 Order Paid successfully

Scenario 2 - Make a purchase for more than the available GB Wallet balance

If your wallet balance is not enough to cover the order amount, you can use another payment method on the page to pay the residual amount.

  • Step 1 Add product(s) to Shopping Cart
  • Step 2 Proceed to check out
  • Step 3 Place Your Order
  • Step 4 Use available wallet balance and choose a payment method together to complete payment
  • Step 5 Enter your Wallet Password
  • Step 6 Click “Pay”
  • Step 7 Order Paid successfully
Notes:
Note: If wallet paid partially, but the residual payment was failed ,you can go on trying to pay with other payment methods on the page.